ACS Clothing is a leading provider of sustainable fashion solutions, specialising in garment rental, resale, and renewal services. Our IT team plays a crucial role in supporting the business by ensuring a seamless and secure technological environment. We are currently looking for an IT Support Engineer to join our team on a 6-month contract.
Role Overview:
As an IT Support Engineer, you will be responsible for providing first and second-line IT support, troubleshooting technical issues, and ensuring the smooth operation of IT systems across the organisation. This role requires a proactive individual with strong problem-solving skills and the ability to communicate technical concepts in a clear and user-friendly manner.
Key Responsibilities:
- Provide first and second-line IT support to internal users.
- Troubleshoot and resolve hardware, software, and networking issues.
- Maintain and manage virtualised environments using Hyper-V.
- Administer Active Directory and Azure AD services.
- Manage and support Microsoft 365 applications and services.
- Assist with networking tasks, including configuring firewalls, switches, VPNs, VLANs, and DHCP.
- Document IT issues, resolutions, and standard operating procedures.
- Collaborate with IT colleagues and other departments to improve system reliability and efficiency.
- Provide clear and concise technical support, translating complex concepts into non-technical language for end-users.
Qualifications & Experience:
- IT-related degree or equivalent qualification.
- Approximately 1 year of relevant IT support experience (flexible based on discussion).
Key Skills & Requirements:
- Strong troubleshooting and problem-solving skills.
- Ability to communicate technical concepts in plain English.
- Experience with:
- Virtualisation technologies (Hyper-V).
- Active Directory and Azure AD administration.
- Microsoft 365 administration and support.
- Basic networking knowledge, including firewalls, switches, VPNs, VLANs, and DHCP
If you are a motivated IT professional looking for an exciting opportunity to develop your skills and contribute to a dynamic team, we would love to hear from you.